Everything you need to know about getting paid through PayPal.
1. How do I cash out my earnings?
Once your account balance has reached the minimum cash out amount (£10 or $10), you can cash out into your own bank account through PayPal.
If you haven't verified your email address yet, you'll need to do so before you can request a cash out. To verify your email address follow these simple steps:
✓ Open the app and head to the 'wallet' tab
✓ Click on the link at the bottom of the page to verify your email address
✓ This will send an email to the address you registered with on our app. Follow the instructions in the email to verify your email address.
You can then request your cash out by clicking the large 'PayPal' button that will now be at the bottom of the page on the 'wallet' tab.
If you have already verified your email address, simply head to the 'wallet' tab, select the PayPal button and log in to your desired PayPal account to confirm the request. The app will send payment to this PayPal account. Payment will appear within 72 hours, or if you have already cashed out before, this may be within an hour.
💡 Please note: your PayPal email address does not need to match the email address you used to sign up to the app — you can use any PayPal account you choose.
2. What if I don't have a PayPal account?
No problem. Simply verify your email address in our app and set up a PayPal account you want the money paid into. Once you have a PayPal account, click the cash out button in the 'wallet' tab of our app and log in to confirm the request.
✓ Within 72 hours you'll receive an email from PayPal telling you that Voxpopme Ltd has sent you a payment
✓ There will be an option to 'Claim your money now'
✓ Clicking on this will take you to the PayPal website where you can log in or sign up
✓ Once you've created your account, the money will be waiting for you
3. I have set up a new PayPal account but my earnings aren't in it
Did you press the cash out button in the app? Have you waited 72 hours to receive your payment?
If you're sure you've pressed the cash out button and waited 72 hours, please get in touch and we'll check what's happening with your payment.
📩 Get in touch via the app, or email us at influence@voxpopme.com
We'll look into it and get back to you as quickly as possible.
4. Can I send payment to another PayPal account?
When you cash out you can select the PayPal account you wish to pay into. We recommend using only one account to ensure swift payments.
⚠️ Please note: multiple PayPal accounts will be flagged for your security and could increase the time for payment. Duplicate PayPal accounts used across Influence accounts will be flagged for investigation and risk possible delays or denial of your cash out request.
To change your PayPal account:
✓ Have a minimum of £/$10 in your account
✓ Press the PayPal button on the cashout screen
✓ Press the 'Change' button on the PayPal screen
✓ Enter your new PayPal account email
5. How long will it take to receive payment after I press cash out?
We'll pay your earnings into your PayPal account within 72 hours of receiving your cash out request — this can be much quicker if you've cashed out before.
✓ You'll receive a confirmation email from us letting you know we've received your cash out request
✓ Once your earnings are in your PayPal account, PayPal will email you to let you know
✓ All you need to do is transfer the money into your own bank account
⚠️ Please note: transfer times to your bank are determined by your bank — for some this could be minutes, for others it could be a few days.
6. Can I change my email address within the app?
Unless there's a typo and you can't verify, you shouldn't need to edit your email address.
💡 Please note: your PayPal email address can be different to your app email address — you don't need them to match.
If you don't have access to your app email address and therefore can't verify it, please let us know and we'll send you the next steps. This will include confirming the email address you'd like to change to and recording a video to confirm the change. This can then take a couple of days to schedule with our technical teams.
7. Do I have to pay income tax on my earnings?
Our terms and conditions state that this is your responsibility to investigate and action.
Need help? Reach us via the app or at influence@voxpopme.com
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